New Texas Datacenter
That's right, our servers are back home in Texas! This new datacenter was designed by us, for us!
Located 20 minutes west of downtown Houston, our datacenter has been strategically positioned with access to significant redundant utilities and the fastest, most reliable telecommunications networks.
The facility housing our datacenter was chosen by 9 of the Fortune 20 and over 130 of the Fortune 1000 global companies.
This remarkable facility resides outside of the FEMA 500 year flood plain. Security hardening of the facility includes a concrete reinforced structure, perimeter fencing, dual factor authentication, biometric access, security cameras, and 24x7 on-site security staff.
Increased Stability
Our return to Texas allows us to provide the kind of service you expect and deserve. With our hands-on management of datacenter operations your projects will have the world class infrastructure needed to succeed.
Our facility has been outfitted with the latest and greatest technology to facilitate an amazing level of performance and resilience. From our efficient cooling to our 100% power uptime, every utility has 2N or better redundancy, no expense spared!
What are the datacenter specifications?
- Constructed in 2013
- SSAE 16, PCI DSS, HIPPA, ISO 27001, FISMA, TIA 942 Class 4
- Efficient 42” Raised Floor Design
- Stultz 100-ton CRAH Units
- Trane 500-ton Chillers
- 70,000 Gallons of On-Site Water Storage
- Redundant Water Feeds
- Detroit Diesel 2.25MW Generators
- 6,600 Gallons of Diesel per Generator
- 28MW of Critical Power Capacity
- VESDA Very Early Smoke Detection
- Highly Scalable, Modular Datacenter
New Network Architecture
Not only have we opened a new datacenter in Texas, we’ve also taken a brand new approach to network design. With a focus on stability, performance, resilience and scalability, our new network is truly world class. Featuring a blend of top tier carriers with diverse network paths, our network can deliver incredible speeds to our fully redundant customer pods.
For routing we are utilizing industry leading Juniper routers, while our core network is utilizing Arista switches. Our gear is capable of incredibly low latency and throughput seldom seen outside of high frequency trading and oil and gas high performance computing.
To help thwart would-be attackers and ensure our network stays online we have utilized a threat mitigation system. This system automatically detects network anomalies, redirects and captures traffic which is scrubbed clean and passed back into our core.
Increased Quality Support
We are doubling-down on our hiring practices. The cornerstone of HostGator is our Live Support, and sometimes the demand does exceed the supply due to the high level of training necessary to provide the level of support that our customers deserve. We are actively addressing this issue to ensure quick, expert resolutions to every support issue.
Along with an increased hiring rate, we are constantly refining our training practices in order to produce our high-caliber support personnel. At the end of the day, our support is quite literally award-winning for very good reasons and we are taking steps to ensure that remains true forever.
Free Migration Assistance
A dedicated team of Migrations Admins are standing by to do all the heavy lifting for you! We will not only transfer your existing content to our platform, but also handle any necessary configuration (or other) issues that arise during the process. It is often the fear of this process that prevents countless individuals from leaving a host with which they are dis-satisfied; we remove that fear by simply doing it for you!
Our Migration Admins are specialized in the transfer of data from other hosts to HostGator; it is quite literally what they do all day, every day. Your data couldn’t possibly be in better hands than it is during a HostGator migration!
